At Kilts Down Under, we aim to provide a safe, simple, and secure payment experience for customers shopping online. This Payment Policy explains how payments are accepted, processed, verified, refunded, and protected on our website.
By placing an order on our website, you agree to the terms of this Payment Policy.
Accepted Payment Methods
Kilts Down Under may accept different payment methods depending on the options available at checkout.
Available payment methods may include:
Credit cards
Debit cards
Stripe payments
PayPal
Other secure online payment options shown at checkout
The available payment options will be displayed clearly during checkout before you complete your order.
Stripe Payment Processing
Our website may use Stripe as a secure third-party payment gateway to process online payments. Stripe helps businesses accept card payments and other supported payment methods securely.
When you pay through Stripe, your payment details are processed by Stripe’s secure payment system. Kilts Down Under does not store your full credit card number or complete card details on our website.
Stripe may process payment-related details such as payment amount, payment status, transaction details, billing information, and other information required to complete the transaction.
Payment Security
We take payment security seriously. Payments are handled through secure third-party payment providers, and our website uses secure checkout practices to help protect customer information.
For secure shopping, customers should make sure they complete payment only through the official Kilts Down Under checkout page:
Please do not share your card details, banking information, or payment credentials through email, social media messages, or unsecured channels.
Currency
Product prices may be shown in USD, AUD, or both, depending on website settings and available currency display options.
The final payable amount will be shown at checkout before payment is completed.
If prices are displayed in both USD and AUD, the converted amount may vary depending on exchange rates, payment provider conversion rates, bank fees, or currency settings.
Your bank or payment provider may charge international transaction fees or currency conversion fees. These charges are controlled by your bank or payment provider, not by Kilts Down Under.
Order Confirmation
After successful payment, you should receive an order confirmation email using the email address provided at checkout.
The order confirmation may include:
Order number
Customer details
Products ordered
Billing details
Shipping details
Payment status
Order total
If you do not receive an order confirmation email, please check your spam or junk folder first. If you still cannot find it, contact us with your name and payment details so we can check your order status.
Failed or Declined Payments
A payment may fail or be declined for several reasons, including:
Incorrect card details
Insufficient funds
Bank security checks
Expired card
Payment provider issue
Browser or connection issue
International transaction block
Billing address mismatch
3D Secure or verification failure
If your payment fails, please try again or use another available payment method. If the issue continues, contact your bank or payment provider.
Kilts Down Under cannot approve or override a payment declined by your bank or payment provider.
Payment Verification
For security reasons, some orders may require additional payment verification before processing.
We may contact you if:
Payment verification is required
Billing or shipping details do not match
Fraud prevention checks flag an issue
The payment provider requests additional confirmation
Order information appears incomplete or incorrect
We reserve the right to delay, cancel, or refuse an order if payment cannot be verified or if suspicious activity is detected.
When Orders Are Processed
Orders are normally processed after successful payment confirmation.
If payment is pending, failed, declined, cancelled, or under review, the order may not be processed until the payment issue is resolved.
For shipping details, please read our Shipping Policy:
https://kiltsdownunder.com.au/shipping-policy/
Refund Payments
If a refund is approved under our Return & Refund Policy, the refund will usually be issued to the original payment method used at checkout.
Refund processing time may depend on:
Stripe or payment provider processing time
Your bank or card issuer
Payment method used
Refund approval date
Any review required before refund processing
Stripe explains that payments can be refunded fully or partially after they succeed, and processing fees from the original transaction are not always returned by Stripe.
For refund conditions, please read our Return & Refund Policy:
https://kiltsdownunder.com.au/return-refund-policy/
Chargebacks & Payment Disputes
If you believe there is a problem with your payment or order, please contact us first so we can review the issue and help find a solution.
A chargeback or payment dispute may be raised through your bank or card provider if you believe a payment was unauthorised or there is a serious issue with the transaction.
If a chargeback is opened, we may provide order records, payment confirmation, shipping details, customer communication, and other relevant information to the payment provider or bank.
Incorrect Payment Amount
If you believe you were charged incorrectly, please contact us as soon as possible with:
Your order number
Your full name
Payment date
Amount charged
Screenshot or payment proof if available
A short explanation of the issue
We will review the payment details and guide you on the next step.
Taxes, Duties & Fees
The final order total shown at checkout may include product price, shipping charges, and applicable taxes where required.
International customers may be responsible for customs duties, import taxes, bank fees, or currency conversion charges applied by their country, bank, or payment provider.
Kilts Down Under is not responsible for charges applied by banks, card issuers, customs authorities, or third-party payment providers.
Fraud Prevention
To protect customers and our business, we may use security checks and fraud prevention tools.
Orders may be delayed, reviewed, or cancelled if:
Payment appears suspicious
Customer details cannot be verified
Billing and shipping details appear unusual
Multiple failed payment attempts occur
Fraud prevention tools flag the transaction
The payment provider recommends review or cancellation
Customer Responsibility
Before completing payment, customers should carefully check:
Product name
Size and variation
Quantity
Billing address
Shipping address
Email address
Phone number
Currency
Shipping cost
Final order total
Payment method
By completing payment, you confirm that the order details are correct and that you are authorised to use the selected payment method.
Stripe Website Requirements
Stripe recommends that online businesses clearly display customer support contact details and key fulfilment policies, including refund, shipping or delivery, return process, and cancellation information where relevant.
For this reason, we provide the following related policy pages:
Terms & Conditions:
https://kiltsdownunder.com.au/terms-conditions/
Privacy Policy:
https://kiltsdownunder.com.au/privacy-policy/
Shipping Policy:
https://kiltsdownunder.com.au/shipping-policy/
Return & Refund Policy:
https://kiltsdownunder.com.au/return-refund-policy/
Contact Us:
https://kiltsdownunder.com.au/contact/
Australian Consumer Rights
When customers shop online in Australia, the usual consumer rights apply. The ACCC states that consumers are entitled to a remedy such as repair, replacement, or refund if a product or service does not meet consumer guarantees, depending on the issue.
Nothing in this Payment Policy is intended to limit your rights under Australian Consumer Law.
Changes to This Payment Policy
We may update this Payment Policy from time to time. Any updated version will be published on this page with the latest effective date.
By continuing to use our website after updates are posted, you agree to the latest version of this policy.
Contact Us
If you have any questions about payments, failed transactions, payment verification, refunds, or order payment status, please contact us.
Kilts Down Under
Email: info@kiltsdownunder.com.au
Website: https://kiltsdownunder.com.au/
Last Updated: May 2026