At Kilts Down Under, we want customers to shop with confidence. This Return & Refund Policy explains how returns, exchanges, refunds, damaged items, wrong items, and size-related issues are handled.
By placing an order on our website, you agree to the terms of this policy.
Australian Consumer Law
Nothing in this policy is intended to remove or limit your rights under Australian Consumer Law. In Australia, customers may be entitled to a repair, replacement, or refund if a product does not meet consumer guarantees, such as being faulty, not as described, or not fit for purpose. The available remedy can depend on whether the issue is major or minor.
Change of Mind
Please choose your product, size, colour, and style carefully before placing an order.
We may not be able to accept returns or provide refunds for change-of-mind purchases unless clearly approved by us. This includes cases where:
You selected the wrong size
You changed your mind after ordering
You no longer need the product
You chose the wrong colour or style
You found another product elsewhere
You did not check the product details before ordering
Under Australian Consumer Law, businesses are generally not required to provide a refund or replacement simply because a customer changes their mind, unless the store has offered this as part of its own policy.
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible.
Please provide:
Your order number
Your full name
Clear photos of the product
Clear photos of the packaging if damaged during delivery
A short description of the issue
After reviewing the details, we may offer a suitable solution such as a replacement, repair, refund, or another remedy depending on the issue and applicable consumer rights.
Size Issues
Kilts are different from regular pants, so correct measurement is very important. Before ordering, please check the Size Guide and measure your waist where you want the kilt to sit.
Size Guide:
https://kiltsdownunder.com.au/size-guide/
If the wrong size was ordered by the customer, return or exchange approval may depend on the product condition, product type, availability, and whether the item was standard size or custom-made.
Custom or Made-to-Order Products
Some kilts may be custom-made, made-to-order, personalised, or prepared according to your selected measurements, fabric, colour, style, or design.
Custom or made-to-order items may not be eligible for return or exchange if they were made correctly according to the information provided by the customer.
However, if a custom item is faulty, damaged, or not made according to the confirmed order details, please contact us and we will review the issue according to Australian Consumer Law.
Return Conditions
If a return is approved, the item must usually be:
Unused
Unwashed
Unworn except for basic try-on
In original condition
With tags and packaging where possible
Free from marks, odours, stains, pet hair, damage, or alteration
Returned within the approved return period after confirmation from us
Items that are used, damaged by the customer, altered, washed, or returned without approval may not be accepted.
How to Request a Return
To request a return, please contact us before sending any item back.
Email: info@kiltsdownunder.com.au
Please include:
Order number
Product name
Reason for return
Photos if the item is faulty, damaged, or incorrect
Your preferred solution if applicable
We will review your request and guide you with the next steps.
Do Not Send Items Without Approval
Please do not send any product back without contacting us first. Returns sent without approval may not be accepted or processed.
If your return is approved, we will provide return instructions.
Return Shipping Costs
Return shipping costs may depend on the reason for the return.
If the item is faulty, damaged, or incorrect because of an issue on our side, we will review the case and guide you on the available remedy.
If the return is due to customer error, such as wrong size selection or change of mind, the customer may be responsible for return shipping costs, where the return is approved.
Refunds
If a refund is approved, it will usually be processed back to the original payment method used at checkout.
Refund processing time may depend on:
The payment provider
Your bank or card issuer
Stripe, PayPal, or other payment gateway processing time
The time needed to inspect returned goods
Shipping fees may not always be refundable unless required by law or approved by us.
Exchanges
If an exchange is approved, it may depend on stock availability, product type, size, colour, and condition of the returned item.
If the requested replacement item is unavailable, we may offer another suitable option where possible.
Sale Items
Sale items are still covered by Australian Consumer Law if they are faulty or do not meet consumer guarantees. However, returns for change of mind may not be available unless approved by us.
Damaged During Delivery
If your parcel arrives damaged, please contact us as soon as possible with photos of the packaging and product.
Shipping Policy:
https://kiltsdownunder.com.au/shipping-policy/
We may need to review the issue with the courier or shipping provider before confirming the next step.
Non-Returnable Items
Some items may not be accepted for return unless faulty or required by law. These may include:
Custom-made kilts
Personalised items
Made-to-measure products
Used or worn items
Washed or altered items
Items damaged by customer misuse
Items returned without approval
Items missing tags, packaging, or accessories where required
Customer Responsibility Before Ordering
Before placing an order, please make sure you:
Check product details carefully
Select the correct size
Review the Size Guide
Check colour, style, and variation options
Read the Shipping Policy
Read this Return & Refund Policy
Contact us if you need help before ordering
Related Pages
Please also review:
Terms & Conditions:
https://kiltsdownunder.com.au/terms-conditions/
Privacy Policy:
https://kiltsdownunder.com.au/privacy-policy/
Shipping Policy:
https://kiltsdownunder.com.au/shipping-policy/
Payment Policy:
https://kiltsdownunder.com.au/payment-policy/
Size Guide:
https://kiltsdownunder.com.au/size-guide/
Contact Us
If you have any questions about returns, refunds, exchanges, faulty items, or size-related issues, please contact us before sending any product back.
Kilts Down Under
Email: info@kiltsdownunder.com.au
Website: https://kiltsdownunder.com.au/
Last Updated: May 2026