At Kilts Down Under, we aim to provide a smooth and reliable delivery experience for customers across Australia and international markets. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms of this Shipping Policy.
Order Processing
After your order is placed successfully, we will begin processing it according to product availability, payment confirmation, and order details.
Order processing may include:
Checking payment status
Confirming product availability
Reviewing size or variation details
Preparing the product for dispatch
Packing the order securely
Sending the order to the shipping provider
Orders are processed only after successful payment confirmation.
For payment details, please read our Payment Policy:
https://kiltsdownunder.com.au/payment-policy/
Shipping Locations
Kilts Down Under ships products across Australia. Depending on availability and shipping options, we may also support international orders.
Australian customers can place orders online and receive products at their provided delivery address.
Please make sure your shipping address is complete and accurate before placing an order.
Delivery Time
Delivery time may depend on:
Product availability
Order processing time
Customer location
Shipping method
Courier service
Public holidays
Weather conditions
Customs checks for international orders
Any unexpected courier delays
Ready-to-ship products may be dispatched faster. Custom, made-to-order, or special-size products may require additional preparation time before shipping.
Estimated delivery information may be shown at checkout or shared after order confirmation where applicable.
Shipping Charges
Shipping charges are calculated based on the shipping method, delivery location, product type, order value, and available shipping options.
The final shipping cost will be shown at checkout before payment is completed.
Shipping charges may vary for:
Standard delivery
Express delivery
Remote areas
Large or heavy items
International orders
Special handling orders
Australia-Wide Delivery
We aim to make kilt shopping accessible for customers across Australia. Whether you are ordering from a major city or regional area, available shipping options will be shown during checkout.
Delivery times may vary between metro and regional locations.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping details, including:
Full name
Phone number
Email address
Street address
Suburb / city
State
Postcode
Country
Kilts Down Under is not responsible for delays, failed delivery, or additional charges caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address mistake after placing an order, please contact us as soon as possible.
Order Tracking
Where tracking is available, tracking details may be sent to the customer by email after the order has been dispatched.
Tracking updates depend on the shipping provider. Sometimes tracking information may take time to appear after dispatch.
Delivery Delays
We do our best to dispatch orders on time, but delivery delays can happen due to reasons outside our control.
These may include:
Courier delays
High seasonal demand
Public holidays
Incorrect address details
Weather disruptions
Customs processing
Payment verification delays
Product availability issues
If your order is delayed, please contact us and we will help check the status where possible.
Lost or Missing Orders
If your order has not arrived within the expected delivery time, please contact us with your order number and delivery details.
We may need to check with the courier or shipping provider before confirming the next step.
Kilts Down Under is not responsible for parcels lost due to incorrect shipping details provided by the customer.
Damaged Items During Delivery
If your order arrives damaged, please contact us as soon as possible with:
Your order number
Clear photos of the damaged item
Photos of the packaging
A short description of the issue
We will review the case and guide you according to our Return & Refund Policy.
Return & Refund Policy:
https://kiltsdownunder.com.au/return-refund-policy/
Custom or Made-to-Order Items
Some kilts may be custom-made, made-to-order, or prepared according to selected measurements, fabric, size, or style.
These items may take longer to process and dispatch compared to ready-to-ship products.
Please check the product details carefully before placing an order.
International Shipping
If international shipping is available, customers are responsible for any customs duties, taxes, import fees, or charges applied by their country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
International delivery times may vary depending on customs and courier services.
Split Shipments
In some cases, items from the same order may be shipped separately due to product availability, supplier processing, or packaging requirements.
If this happens, you may receive more than one parcel for the same order.
Related Pages
Please also review:
Terms & Conditions:
https://kiltsdownunder.com.au/terms-conditions/
Return & Refund Policy:
https://kiltsdownunder.com.au/return-refund-policy/
Payment Policy:
https://kiltsdownunder.com.au/payment-policy/
Size Guide:
https://kiltsdownunder.com.au/size-guide/
Contact Us
If you have any questions about shipping, delivery, tracking, or your order status, please contact us.
Kilts Down Under
Email: info@kiltsdownunder.com.au
Website: https://kiltsdownunder.com.au/
Last Updated: May 2026