Welcome to Kilts Down Under. These Terms & Conditions explain the rules for using our website and purchasing products from our online store. By browsing our website or placing an order, you agree to follow these terms.
Please read this page carefully before making a purchase. If you do not agree with these terms, please do not use our website or place an order.
About Kilts Down Under
Kilts Down Under is an online store offering Scottish kilts, tartan kilts, utility kilts, hybrid kilts, tactical kilts, and kilt accessories for customers in Australia and international markets.
Our goal is to provide quality kilt products, clear product information, secure checkout, and a smooth online shopping experience.
Website Use
You may use this website for personal shopping, product browsing, and placing genuine orders. You must not use this website for illegal activity, fraud, spam, copying content, or interfering with the security or performance of the website.
We may update, change, or remove website content, products, prices, offers, or features at any time without prior notice.
Product Information
We aim to provide accurate product descriptions, images, prices, sizes, colours, and availability. However, slight differences may occur due to screen settings, photography lighting, product materials, or manufacturing variations.
Product images are used to show the style and design of the item. Actual colours, tartan patterns, fabric texture, and finishing details may vary slightly.
Customers are responsible for checking the product details, size guide, and order information before placing an order.
For sizing help, please visit our Size Guide:
https://kiltsdownunder.com.au/size-guide/
Pricing & Currency
Product prices may be shown in USD, AUD, or both, depending on website settings and currency display options. The final order total will be shown at checkout before payment is completed.
Currency conversion rates may change from time to time. If prices are displayed in more than one currency, the converted amount may vary slightly depending on exchange rates, payment provider rates, or bank charges.
Orders
When you place an order on our website, you agree that all information provided by you is correct, including your name, email address, phone number, billing address, shipping address, and product selection.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order request. In some cases, we may contact you if additional information is required.
We reserve the right to cancel or refuse an order if there is an issue with payment, product availability, incorrect pricing, suspected fraud, incorrect customer information, or any other reasonable concern.
Payment
Payments are processed through secure third-party payment providers such as Stripe, PayPal, card payment options, or other available payment methods shown at checkout.
Kilts Down Under does not store full credit card details on our website. Payment details are handled securely by the selected payment provider.
For more details, please read our Payment Policy:
https://kiltsdownunder.com.au/payment-policy/
Shipping & Delivery
We offer shipping according to the delivery options available at checkout. Delivery times may depend on product availability, order processing time, shipping destination, courier service, customs checks, and other factors outside our control.
Customers are responsible for providing the correct delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete shipping details provided by the customer.
For full shipping details, please read our Shipping Policy:
https://kiltsdownunder.com.au/shipping-policy/
Returns, Refunds & Exchanges
Returns, refunds, and exchanges are handled according to our Return & Refund Policy and applicable Australian Consumer Law.
Nothing in these Terms & Conditions is intended to limit or remove your rights under Australian Consumer Law. If a product has a major fault or does not meet consumer guarantees, customers may be entitled to a repair, replacement, refund, or other remedy depending on the situation. The ACCC explains that consumer guarantees apply when goods or services fail to meet required standards.
For full return and refund details, please read our Return & Refund Policy:
https://kiltsdownunder.com.au/return-refund-policy/
Custom or Made-to-Order Products
Some products may be custom-made, made-to-order, personalised, or produced according to customer-selected measurements, size, style, fabric, or design.
Please check all details carefully before placing an order for custom or made-to-order products. If an item is made correctly according to the details provided by the customer, returns or exchanges may be limited unless the product is faulty or required by law.
Customer Responsibilities
Before placing an order, customers should:
Check product details carefully
Choose the correct size
Review the Size Guide
Provide accurate shipping and contact details
Review shipping, payment, and return policies
Contact us before ordering if help is needed
Account & Login
Customers may create an account to view order details, saved addresses, wishlist items, or account information. You are responsible for keeping your login details safe.
If you believe your account has been accessed without permission, please contact us as soon as possible.
Website Content
All website content, including text, images, product descriptions, graphics, logos, design elements, and layout, belongs to Kilts Down Under or the respective content owners.
You may not copy, reproduce, reuse, publish, or distribute website content without written permission.
Third-Party Services
Our website may use third-party services for payments, shipping, analytics, security, email, or website functionality. These services may have their own terms and privacy practices.
For payment processing, Stripe requires businesses to make important policies visible, including refund, shipping, return, cancellation, legal, and contact information.
Privacy
Your personal information is handled according to our Privacy Policy. This may include information such as name, email, phone number, billing address, shipping address, order details, and payment-related information processed by secure third-party providers.
Please read our Privacy Policy here:
https://kiltsdownunder.com.au/privacy-policy/
Limitation of Liability
We aim to keep the website secure, accurate, and available. However, we do not guarantee that the website will always be error-free, uninterrupted, or free from technical issues.
To the maximum extent allowed by law, Kilts Down Under is not responsible for indirect losses, delays, technical issues, loss of data, loss of business, or issues caused by third-party services, courier delays, incorrect customer information, or events outside our control.
This does not limit any rights you may have under Australian Consumer Law.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any updated version will be posted on this page with the latest effective date.
By continuing to use our website after changes are made, you agree to the updated terms.
Contact Us
If you have any questions about these Terms & Conditions, your order, or our policies, please contact us.
Kilts Down Under
Email: info@kiltsdownunder.com.au
Website: https://kiltsdownunder.com.au/